David Verhang - Technology adoption and renewal

Steve talks with David Verhaag about adoption and renewal of HR technology solutions. Dave is Chief Customer Officer for Arist, a company that makes technology supporting employee learning and enablement. His career has focused on working with customers to ensure they get value from cloud HR technology solutions. Some of the things we cover:

+ Why customer success functions that sell software license renewals should be compensated differently from sales functions.

+ What customers should ask HR tech vendors during the sales cycle about solution adoption.

+ Why time to value is more important than people realize.

 

We also learn the benefits of small steps over big steps.